Summary
Strategic technology leader of distributed agile software engineering teams, having 15 years of experience in information technology. Experienced in delivering scalable, high-availability, enterprise-ready SaaS web applications. Passionate about developing excellent people, implementing efficient processes, and delivering exceptional products.
Professional Experience
Chief Technology Officer 1/2023 – Present
Bitfocus Remote
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Vice President of Technology, DaySmart Appointments 9/2019 – 9/2022
AppointmentPlus/DaySmart Software Remote
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| Remote technology leader managing distributed Software Engineering, Research & Development, Professional Services, Quality Assurance, and Product Management teams. |
- Built and managed an internationally distributed team of 40+ directors, managers, and engineers in all product delivery disciplines.
- Worked with executive leadership, business stakeholders, and product teams to develop product mission, core product value, and overall product strategy
- Worked with Platform and Operations teams to migrate application from physical hardware to AWS, utilizing IaaS with CloudFormation, CodePipeline, EC2, Aurora, S3 and other cloud native solutions
- Implemented application monitoring tools into legacy and next generation platforms to aid in visibility of application health
- Increased release frequency and improved release processes, documentation, and communication
- Directed product development team through making data-driven product strategy decisions
- Worked with QA teams to improve test coverage and eliminate invalid tests, decreasing test suite execution time and decreasing failed releases
- Collaborated with Finance team and auditors to improve efforts around capturing data for capitalizing software development hours and capturing R&D tax credits
- Implemented strategy shift to capitalize on growth opportunities during 2020 pandemic, leading to consistent MoM revenue growth in 2020, and eventual acquisition by DaySmart Software in 2021
- As needed, provided hands on support in architecting, developing, building, troubleshooting and deploying code
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Director of Software Engineering 2/2016 – 8/2019
AppointmentPlus Scottsdale, AZ
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Technologies:
LAMP (PHP7, Laravel, MariaDB), Angular, ReactJS, C#.Net, IOS, Android, Bash, Git, Memcache, REST API, Jira, Zuora, Zendesk |
- Maintained sole ownership of distributed agile software engineering teams, comprised of 2 managers, 25+ engineers in 3 countries, utilizing LAMP, iOS, Android, and Windows technologies for developing 10+ core products
- Created “Power I’s” people management framework and “Introduction to Inspiration” leadership growth model designed to inspire individuals and encourage “bottom up” innovation
- Developed product strategy and project plan for development of next generation versions of flagship products, utilizing latest LAMP and Javascript platforms
- Participated in executive leadership meetings, contributing to definition of company vision and strategy and development of product roadmap
- Defined and implemented framework for capitalization of software development hours and amortization of software development costs
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Software Development Manager 7/2012 – 2/2016
AppointmentPlus Scottsdale, AZ
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Technologies:
LAMP, Angular, ReactJS, jQuery, Subversion, Memcache, REST API, Jenkins, Jira, Rally, Zuora, Zendesk |
- Maintained oversight of software development activities for Product Development and Professional Services
- Managed 15+ developers across 3 distributed teams in the US, Mexico, and India in development of new features, custom enterprise modifications, and software maintenance
- Implemented Scrum and Kanban Agile methodologies across Development and Quality Assurance teams to align with business needs
- Implemented policies and procedures for development, code management, peer code reviews, product versioning and release strategies
- Developed “Outside the Curly Braces” professional development program aimed at developing the soft skills of software developers
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Enterprise Solutions Engineer (interim) 1/2014 – 1/2015
AppointmentPlus Scottsdale, AZ
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- Engaged in requirements and design discussions with enterprise level clients to design and implement modifications generating $250K in revenue
- Worked directly with key decision makers in Fortune 500 companies to gather requirements, design candidate solutions, deliver SOWs, develop and implement applications and provide ongoing enterprise level support
- Key clients include:
- City of New York
- Bridgestone/Firestone
- Anheuser-Busch
- Concentra
- Unum
- Exos (Athlete’s Performance)
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Lead Software Developer 6/2010 – 6/2012
AppointmentPlus Scottsdale, AZ
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Technologies:
LAMP, jQuery, Subversion, Memcache, REST API |
- Developed application’s first REST API, consumed by enterprise clients for custom interface development
- Designed and implemented application’s first major redesign for administrative interface
- Developed utilities to automate client implementation tasks
- Participated in planning and developing new features
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Senior Applications Systems Analyst 6/2008 – 5/2010
University of Arizona College of Medicine – Phoenix Phoenix, AZ
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Technologies:
LAMP, IIS 6, jQuery, Sencha, ColdFusion, Subversion |
- Supported the web development needs of students, faculty, and staff on local campus as the sole applications systems analyst; collaborated with developers at Tucson campus for college-wide projects.
- Developed new web applications as needed to support, improve, or replace administrative processes.
- Managed all phases of each project from planning through requirements analysis, development, testing, and revision.
- Participated in faculty development sessions, training faculty in various areas of educational technology.
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Freelance / Self-Employed Web Developer 1/2003 – 5/2010
NTB Web Solutions Chicago, IL/Phoenix, AZ
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- Developed standards-compliant websites with e-commerce, PHP/MySQL CMS, multimedia components, and other functionality
- Created original graphic designs for brochures, business cards, postcards, invitations, DVDs and other multimedia products
- Past clients include:
- International Trauma Life Support Arizona
- Arizona College of Emergency Physicians
- Association of Biomedical Communications Directors
- Case Management Society of America – Arizona Chapter
- Health & Science Communications Association
- XS Tennis
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Workstation Specialist 1/2004 – 6/2008
Saint Xavier University Chicago, IL
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- Provided Tier 2 and Tier 3 support for 5,000 students and several hundred faculty and staff on all campus systems, including Active Directory, Exchange, Datatel UI, BlackBoard, CBORD Odyssey PCS, and WinPak systems
- Planned and conducted training sessions for faculty, staff, and students, and developed documentation for use of campus technology resources and desktop applications
- Served as Technology Advisor on the Center for the Advancement of Teaching and Learning Advisory Board
- Served as System Administrator for the Blackboard Learning Management System, providing support for both students and faculty
- Created documentation for interns/specialists and end users, and conducted training for both Information Services staff and end users
- Assisted in several new student orientations, introducing students to campus technology and information services
- Developed software to automate common installation processes within the Workstation Services Group.
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Interim Helpdesk Supervisor 5/2006 – 8/2006
Saint Xavier University Chicago, IL
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- Managed 2 full-time workstation specialists and 12 student interns
- Planned and executed upgrade rollout plan for faculty desktops
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Education
Bachelor of Science in Computer Science
Saint Xavier University, Chicago, IL
Presentations
- Desert Code Camp 2017.1 – Phoenix, AZ 10/2017
- Progressing as a Software Developer [ Slides | Video ]
- Succeeding as a New Leader in Technology [ Slides | Video ]
Professional Development/Continuing Education
- Communicating across Cultures02/2016
- Learning from Failure02/2016
- Embracing Change02/2016
- Influencing Others (lynda.com, 1.25 PDUs) 12/2015
- Leading with Emotional Intelligence (lynda.com, 1.75 PMI PDUs) 02/2015
- Up and Running with Amazon Web Services (lynda.com) 02/2015
- Amazon Web Services Essential Training (lynda.com) 02/2015
- Up and Running with Python (lynda.com) 02/2015
- Agile Project Management (lynda.com) 02/2015
- Executive Leadership Fundamentals (lynda.com, 1.5 PMI PDUs) 02/2015
- Object-Oriented Programming with PHP (lynda.com) 02/2015
- C# Essential Training (lynda.com) 01/2015
- Up and Running with C# (lynda.com) 01/2015
- Up and Running with AngularJS (lynda.com) 01/2015
- Up and Running with CentOS Linux (lynda.com) 01/2015
- PMI Certified Agile Practitioner Prep 07/2013
- Managing Multiple Priorities & Projects 11/2012
- Communicating With Tact & Skill for Managers & Supervisors 09/2012
- Management Skills For First-Time Supervisors 09/2012
- Excelling as a Manager or Supervisor 07/2012